Even with dedicated ICT resources, sometimes it is difficult to react to the ever changing technology and absence of reliable staff. CM ITS service desk can benefit an organisation in a number of ways:
- Ticketing system to manage everyday issues
- Escalation point for additional resources during busy periods;
- Qualification and escalation point for complex issues;
- Responsive phone, remote and onsite support.
With the increasing pressure to reduce overheads, increase profitability and free up capital for investment in areas of corporate growth, many organisations question the ongoing costs of ICT within their business. Organisations who do not wish to invest in costly in-house resources can outsource to AVTech a part of their support function, such as back filling an absent employee, or their entire ICT responsibilities. Our industry experience coupled with our ability to qualify the best internal and external resources will ensure that our clients always have access to expert skills.
